[crm, client service, data analysis, social media, account]
Responsibilities:
- Understand client's genuine and potential requirements, control project schedule and quality, make sure project success
- Maintain good client relationship, well manage project expectation and delivery
- Effectively coordinate between project team and client, timely feedback problems and get them resolved
- Manage resource allocation in project implementation stage, minimize and avoid risks in seeking for timely project delivery
- Establish priority of data requirements and delivery schedule
- Optimize and improve deliery process based on customer expectation and actual situation
Qualifications:
- Education background: BS/BA or higher, any major
- Work experience: at least 5 years of client service experience, preferably in cosmetic industry, including offline SMS, Wechat campaign execution
- Professional Skills: outstanding communication to clients and internal
- Languages: good in English listening/writing/reading/speaking
- IT Skills: proficient in using Windows and Office, expert in Powerpoint and Excel is a plus
- Job-related Skills: sensitive in commercial data analysis, open-minded, great inter-personal skill, strong coordination skill, effective problem solving skill, good commitments
