S59 Client Service Manager


[crm, client service, data analysis, social media, account]


  • Understand client's genuine and potential requirements, control project schedule and quality, make sure project success
  • Maintain good client relationship, well manage project expectation and delivery
  • Effectively coordinate between project team and client, timely feedback problems and get them resolved
  • Manage resource allocation in project implementation stage, minimize and avoid risks in seeking for timely project delivery
  • Establish priority of data requirements and delivery schedule
  • Optimize and improve deliery process based on customer expectation and actual situation




  • Education background: BS/BA or higher, any major
  • Work experience: at least 5 years of client service experience, preferably in cosmetic industry, including offline SMS, Wechat campaign execution
  • Professional Skills: outstanding communication to clients and internal
  • Languages: good in English listening/writing/reading/speaking
  • IT Skills: proficient in using Windows and Office, expert in Powerpoint and Excel is a plus
  • Job-related Skills: sensitive in commercial data analysis, open-minded, great inter-personal skill, strong coordination skill, effective problem solving skill, good commitments

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