S51 Operations Manager


[high fashion,store,luxury,VIP,sales-driven]


Main Duties:


1. Drive the Business and Deliver Results: hold self and team accountable for the achievement of financial targets through monitoring and improvement of measurable statistics that drive the business: Conversion, Average Transaction, Daily, weekly, monthly, quarterly & annual targets, Monitor store productivity, profitability & payroll budgets and develop long-range goals & objectives accordingly to maximize the business


2. Enable the Customer Experience: Stay engaged with and provide coaching to your stores to ensure that they are delivering on our vision of customer experiences; Be able to diagnose and provide resources to your stores that will help increase the productivity of the selling environment, including but not limited to selling skills and/or customer service; Partner with the Buying Manager to ensure that the assortment strategy for your market is aligned with the needs of the business


3. Build the Brand: Emulate the brand aesthetic & embody a strong sense of fashion sensibility and an enthusiastic attitude; Ensure that the aesthetic is maintained across all touch points including presentation, dress code, visual standards, maintenance and merchandising to create a fully branded environment; Ensure all stores in the market are merchandised according to visual guidelines and hold  store teams accountable to the standards


4. Operational Excellence: Review operational reports and records to ensure compliance with the core operational policies & procedures and provide coaching & feedback to help stores improve as necessary; Ensure stores are practicing disciplined management of expenses such as payroll/wages, supplies and other expenses in a business-focused manner; Work with Brand Manager to ensure consistent enforcement of our people policies & ensure accurate and timely processing of employee paperwork





• 8-10 years retail management experience, previous multi-store management experience preferred

• A genuine enthusiasm about the fashion industry and product

• Proven ability to drive sales and motivate teams through honesty, kindness, passion, humility, integrity, compassion, excellence and humor

• Ability to be agile and change course when necessary

• Excellent communication skills

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